Active Listening
Listening to others, not interrupting, and asking good questions.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Speaking
Talking to others.
Social Perceptiveness
Understanding people's reactions.
Reading Comprehension
Reading work-related information.
Instructing
Teaching people how to do something.
Learning Strategies
Using the best training or teaching strategies for learning new things.